Frequently Asked Questions

Do I need a referral from my doctor to have an x-ray?

Yes. I-rad require a referral from an authorised referrer prior to providing any medical imaging examination. The authorised referrer is usually a doctor or dentist, however, specialists including physiotherapists, chiropractors, podiatrists and osteopaths are also authorised to refer patients for certain examinations.

What if my referral is from another x-ray provider or company?

Yes, you can still use your referral at I-rad, we accept all referrals.

How do I make an appointment once I have my referral?

The request form given to you by your referring doctor will show our telephone number. Please contact our staff, who will be able to provide details about your examination, parking, directions, cost of the examination, gap payments, preparations and any further questions you may have about your examination.

When do I get my results?

At I-rad we guarantee next day delivery of examination results to referring doctors. In some urgent cases same delivery is provided. Further, if you wish to take the films on the same day, you can do so by advising our Reception staff – a small waiting time may be applicable in these circumstances.

What do I need to bring?

Please bring all the following to your imaging  appointment:

  • A request form from your referring doctor.
  • Any previous x-rays/ultrasounds or examination results.
  • Your Medicare Card.
  • Your current pension card, healthcare card, student or Veterans Affairs card (as relevant).
  • A list of medications you are taking.

Storing your x-ray, ultrassound or CT films:

We ask you to look after your films carefully.  They are part of your medical history forever. Please store them in a flat position in a dry cool area.  Remember to take them with you should you require further radiological examinations.

Who will attend to me?

The Medical Imaging Technologist (either a Radiographer or Sonographer) is responsible for performing radiological procedures and providing the Radiologist with the information required from which to make a diagnosis. Radiographers/Sonographers are highly qualified. They have undergone a minimum of four years training in their field, and have further completed post-graduate qualifications. It is important to remember however that the Radiographer/Sonographer is not a doctor and therefore not authorised to give an opinion on your diagnosis or treatment.
Depending on the type of examination you are having, it may be necessary for the Radiologist to be present at the time of your examination. Even if you do not see the Radiologist, you can be assured that they play a vital role in assisting your referring doctor with the diagnosis of your condition. The Radiologist views the pictures taken by the Imaging Technologist then writes a report to advise your referring doctor of the result of the test.

Are x-rays safe?

Yes. There is no need to fear an x-ray.  Strict guidelines are adhered to by I-rad in accordance with the government bodies such as the Department of Health and Ageing, Royal Australian and New Zealand College of Radiologists.

X-rays during pregnancy?

If you think you may be pregnant, please advise the reception staff when booking in for your examination.

Other x-rays:

If you have had x-rays or scans on the same area previously, please bring them with you on the day of your examination, as they provide more history on the injury or complaint.  They also provide a comparison for the Radiologist to use in assessing the healing and/or advancement of the condition.


Some examinations do require some form of preparation such as you may be asked to fast and/or drink water. For most examinations you may continue to take all of your prescribed medications but if you are in doubt, please ask when you make your appointment.

What will my x-ray cost?

At I-rad we endeavour to Bulk Bill all patients at all times. This includes all Government funded pensioners. However, some examinations may incur a minimal fee as they do not meet the guidelines or criteria set my Medicare. Our Reception staff will advise if any fees when the appointment is being made.
Please bring your Medicare card and current entitlement card with you when coming for an appointment.

Repatriation (DVA) Patients:

If you are entitled to repatriation (DVA) benefits your account will be directly billed to the Department of Veteran Affairs.  Please present your gold entitlement card on arrival for your appointment.  If you are on a White card – ONLY examinations covered by that card will be billed to DVA.